Terms of service

 

By using this site you are acknowledging that you have read and agree to the following terms and conditions. These terms and conditions may be changed or added to at any time.

General

Ursula Rihtar – Samozaposlena v kulturi, Oblikovalka,
Klopce 14, 1262 Dol pri Ljubljani, Slovenia

Identification Number for VAT:
08919848

Company registration number:
25578780000

Ordering and commissioning

All of our jewellery is handmade using different jewellery techniques like forging, repousse and chasing, wax carving, enameling and 3D printing. Combining old and new jewellery techniques give the designs a special character and a bold shape.
Most of the products on the web page are unique, one-off pieces, therefore there is only one item in one size in stock. If you wish to purchase this object but the size is not correct for you, please send us an email to arrange any possible changes to the size.
Some jewellery pieces are available in different sizes. If you can`t find your size, request your size by sending me an email.
You can also commission a piece of jewellery from Ursula Rihtar` s gallery. Write us an email or give us a call to arrange all the details. If it is possible Ursula Rihtar will gladly make a jewellery piece of your choosing.
The commissioned pieces may be a bit different from the original due to the handcrafted nature of the product. Variations may also occur between the stones, as each stone is cherry picked for Ursula Rihtar´s designs.

Description of goods

We are trying hard to give you a true representation of the finished product, but due to the handcrafted nature of Ursula Rihtar’s jewellery, slight variations may occur between pieces.
Please note that colors and images may vary depending on the monitor and browser you are using. Images may not be actual size. Please refer to the individual product dimensions provided for the actual size of each piece.

Returns

Ursula Rihtar Artistic Jewellery will be happy to accept returns of unwanted items 28 days of purchase.
All items must be returned unworn and undamaged in their original packaging with proof of purchase. Please complete and include the returns slip that was sent with your original purchase with all relevant information including the reason for returning the item, so we can process your request as quickly as possible.
Once we’ve received your return we will send you an email with an update. Please allow up to 14 business days for the refund to post to your account. Refunds will always be processed via the original method of purchase.
The buyer is responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please send the returns to:
Ursula Rihtar
Matjanova pot 5
1000 Ljubljana
Slovenia

Please take care if a customs declaration form is required, to correctly mark the goods as a ‘Returned Item’. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.

If your goods arrive faulty, damaged or are not what you ordered you must inform us within 5 days of delivery and we will help you to resolve any issues as quickly as possible. Willful, malicious damage or negligence will void any rights you have to take advantage of the refund.

Cancellation

Orders for stock items can be canceled anytime before dispatch. Please write us an email.

Please note that orders for goods which have been specially commissioned, customized or personalized to order cannot be canceled.

Repairs

If Anything goes wrong with the product we will be happy to provide a complimentary repairs service within a year of purchasing the item.
Just send the item to the following address:

Ursula Rihtar
Matjanova pot 5
1000 Ljubljana
Slovenia

All items submitted for repair after a one-year period are subject to a charge. You will be notified of this charge after the product has been assessed and before any repairs are undertaken.
We will contact you after receiving the items and notify you of the expected waiting time and to organize payment if necessary.

Privacy policy

We will only use your shipping and billing address, and contact information
– To communicate with you about your order
-To fulfill your order
-For legal reasons

Prices

Prices shown on the site are in EUR. We reserve the right to change the prices at any time without prior notice to you.